VinaSources
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The Vinasources.com e-commerce marketplace provides e-commerce services that connect Sellers with Buyers to meet the needs of traders and organizations wishing to showcase, introduce, offer, and sell goods or services online through dedicated storefronts.
The Vinasources.com e-commerce marketplace has been established to provide maximum support to organizations and individuals seeking online information about agricultural products and fashion accessories, wishing to shop online, or conducting online sales through Vinasources.com. The platform also provides sales-related services, including order processing, delivery to customers, and collection of payments on behalf of sellers. Vinasources.com currently operates throughout Vietnam, covering provinces and cities nationwide.
Vinasources.com aims to become a trusted e-commerce service website and a commercial bridge between Sellers and Buyers, and between businesses and individual consumers, particularly in the agricultural products and fashion accessories sectors.
Vinasources.com enables Users to purchase and sell agricultural products and fashion accessories that may lawfully circulate in Vietnam. Members may include companies, household businesses, and customers legally permitted to conduct business and/or wishing to purchase such products, provided they comply with applicable legal information requirements. Product information and prices published on Vinasources.com are intended to help Buyers identify a product's characteristics, functions, and composition. Where applicable, relevant product documentation must accompany such information to enable Buyers to make informed purchasing decisions.
Users of Vinasources.com are individuals and organizations engaged in lawful commercial activities. Before being officially approved by the Vinasources.com Management Board to use services provided by or associated with the platform, they must supply the required information. Individuals and organizations conducting transactions on Vinasources.com are free to reach agreements on the basis of mutual respect for the lawful rights and interests of all parties.
All goods, products, and services traded on Vinasources.com must comply with applicable laws and must not fall within categories prohibited from business or advertising under current regulations. All trading activities on Vinasources.com must be conducted openly and transparently and must protect consumer interests.
With trust as a core operating principle, Vinasources.com strictly complies with applicable laws and observes ethical standards in business and everyday conduct. We are committed to maintaining the confidence of customers, partners, and employees by consistently adhering to our established principles.
Website for Buyers and service users: Vinasources.com
Website for Sellers/service providers: Vinasources.com
Organizations and individuals participating in transactions on Vinasources.com may freely negotiate and reach agreements, provided they respect the lawful rights and interests of all participating parties and ensure that such agreements do not violate applicable laws.
Seller: A trader, organization, or supplier conducting business in agricultural products and/or fashion accessories, meeting all applicable legal requirements, and wishing to use Vinasources.com services, including creating an online storefront and listing products for sale.
Buyer: A customer or consumer wishing to purchase products displayed on Vinasources.com.
Vinasources.com E-commerce Marketplace: The Vinasources.com electronic commerce trading platform.
Vinasources.com: VINASOURCES COMPANY LIMITED, acting as the management entity of the Vinasources.com e-commerce marketplace.
User: A collective term for both Sellers and Buyers. Users conducting transactions on Vinasources.com include traders, organizations, and individuals wishing to buy or sell products and services through the platform.
Users must register and provide relevant personal information during initial registration. Their accounts must be officially approved by the Vinasources.com Management Board before they are permitted to use the services provided by Vinasources.com.
All provisions of these Operating Regulations must comply with the laws of Vietnam currently in force. Members participating in the Vinasources.com e-commerce marketplace must familiarize themselves with their legal responsibilities under Vietnamese law and undertake to comply with all provisions of the marketplace's Operating Regulations.
To become a Buyer on the Vinasources.com e-commerce marketplace, follow the instructions below.
Step 1 Access the website and register or log in. Visit vinasources.com directly. The login/registration interface will appear. Buyers may create a new account or log in using Google (a Gmail account).
Buyers who already have an account should log in and proceed to use the services available on the Vinasources.com e-commerce marketplace.
Buyers who do not yet have an account should select “Register.” The system will display the information required for account registration. By choosing to register an account, the customer confirms that they have read, understood, and agreed to the Operating Regulations publicly published on the Vinasources.com e-commerce marketplace. The Buyer should then follow the on-screen instructions to complete registration.
Step 2 Search for products and services. Search for and review information about the products and services of interest. (Products displayed on the website are currently in the demonstration stage pending licensing.)
Step 1 Select a product. Browse the product categories on the website and select a product.
Step 2 Confirm the product to be purchased. Select the specific product that you wish to buy.
Step 3 Create an order. After selecting the required quantity, click “Create Order.”
Step 4 Enter delivery information. Provide the delivery address and any relevant notes. After completing all mandatory fields, click “Place Order.”
Step 5 Proceed to payment. Open the Buyer's dashboard homepage and select “Orders” to begin the payment procedure.
Step 6 Pay for the selected product. Select the relevant product and click “Pay.”
Step 1 Select a product. Browse the product categories on the website.
Step 2 Confirm the product of interest. Select the product that you wish to purchase.
Step 3 Request a quotation. Click “Request a Quotation.” The request will be displayed in the chat window with the Seller.
Step 3 (as numbered in the original) : Finalize the product specifications and place an order. Once the Buyer and Supplier have agreed on the product information required for the order, the Supplier may publish a new product listing showing the agreed price and specifications. The Buyer can then place an order by following the same procedure as for a product with a publicly displayed price.
Step 1 Open the Buyer's dashboard homepage and go to “Orders” to initiate payment.
Step 2 Select the relevant product and click “Pay.”
Step 3 After successful payment, the Buyer may submit a support request to the VinaSources administration team if any problem arises or further discussion is needed.
Step 1 Visit the homepage and select “Request a Quotation.” Complete all requested fields. Fields marked with an asterisk (*) are mandatory.
Step 2 Once all information has been entered, click “Submit.” Following successful submission, the system will forward the request for quotation to Suppliers capable of supplying similar products.
Step 1 Go to “Orders” and select the product/order to be cancelled.
Step 2 Click the order cancellation icon and confirm the cancellation.
To become a Seller on the Vinasources.com e-commerce marketplace, follow the procedure below.
Step 1 Create a member account. Visit https://supplier.vinasources.com/. The system will display the member registration/login interface.
Step 2 Log in or sign up. If you already have an account, enter your login credentials to access the system. If you do not yet have an account, click “Sign up” to register.
Step 3 Access the platform. Log in to the system and use the available functions.
Step 1 Enter company details. After logging in, select “Company Profile” to complete the Supplier profile. Fill in all required information (fields marked * are mandatory), then click “Submit for Review”
Step 2 Administrative review. The platform management team reviews and approves the profile in accordance with applicable regulations.
Step 1 On the homepage, click “Add New Product” to list a product in your storefront.
Step 2 Complete all required information in accordance with the on-screen instructions.
Step 3 After completing the information, click “Submit for Approval” to request product listing approval from the administrator.
Step 1 From the homepage, click “Orders.”
Step 2 Click “View Details” to update the relevant order information.
a) Store account approval procedure
Step 1 Verify Seller information. Upon receipt of a trader's registration form and accompanying documents, the Vinasources.com Management Board assesses the Seller's information. Verification may include an on-site visit or a request for additional supporting information.
Step 2 Communicate the approval decision. The Management Board informs the Seller whether they meet the requirements for participation in the marketplace. Where approved, the Management Board activates the account and contacts the Seller directly by telephone or email.
Step 3 Confirm successful registration. The platform sends a notification confirming successful business registration and requests a password change to safeguard account security. Where a business does not meet the requirements, the platform will contact the business and refund any payment made for a service package.
b) Product approval procedure
Step 1 The administrator logs in and selects “Approve Products.”
Step 2 The Management Board checks and monitors the published information. Non-compliant information will be removed. If a Seller repeatedly violates the rules, the platform may suspend or terminate the Seller's right to use its storefront. Listings of prohibited goods or services will be subject to enforcement, and supporting documentation for goods or services subject to conditional business requirements must be carefully reviewed before publication.
c) Support request handling procedure
Step 1 The administrator opens the homepage and clicks “Manage Support Requests.”
Step 2 The administrator may view details of support requests, proactively communicate with Suppliers and Buyers through the platform's chat system, and update the status of support requests submitted by Buyers.
Step 1 When the Buyer selects home delivery and completes an order, the order information is forwarded to the Seller, who packages and delivers the goods to the Buyer using the Seller's own delivery arrangements.
Step 2 The Buyer receives and inspects the goods supplied by the Seller.
Delivery time depends on the geographical distance between Seller and Buyer. The Seller is responsible for providing the Buyer with goods-related documents accompanying the order.
Delivery costs are calculated based on the geographical distance between Seller and Buyer. When placing an order on Vinasources.com and completing the delivery address information, the delivery cost will be displayed in the order details. Before placing and paying for the order, Buyers may check the delivery fee on the product-ordering interface.
Orders will be delivered to the address specified by the Buyer in the order form. Vinasources.com recommends that the Buyer or a designated representative be available to receive the order and store the products safely.
If force majeure events or objective circumstances, such as public holidays, a difficult-to-locate delivery address, or delays involving the Seller's carrier, affect delivery, Vinasources.com will proactively inform the Buyer.
To check order information or status, Buyers may track the order on Vinasources.com or call 0329725268 and provide the ORDER NUMBER shown on the order form so Vinasources.com's customer support team can check the order status.
Products may be delivered to most provinces, cities and areas in Vietnam. However, Vinasources.com may be unable to deliver to certain locations, including apartment or high-rise buildings (delivery is available only at ground level) and restricted-access areas (such as offices with controlled access, military zones and border areas). In such cases, Vinasources.com will contact the Buyer using the details supplied when placing the order and arrange either cancellation or delivery to an alternative address.
When a Buyer orders products through Vinasources.com, the Buyer will receive invoices and documents (if any) from the Seller upon receiving the products.
The Seller is responsible for providing complete invoices and documentation, packaging them with the order, and delivering the prepared goods and accompanying documents to the Buyer. Vinasources.com is responsible for providing the Buyer with goods documentation including delivery charges. This invoice is displayed in the Orders section of the Vinasources.com marketplace.
If delivery is delayed, we will promptly inform the Buyer, who may choose either to cancel the order or continue waiting.
Upon delivery of the Products, the Buyer is requested to sign the acknowledgment “Goods Received.” If someone signs on the Buyer's behalf, or the Buyer does not personally sign the acknowledgment, Vinasources.com will not be responsible for any related dispute or loss.
Vinasources.com will not be liable for damage to or shortages of products where the Buyer has asked for purchased items to be left outside the Buyer's home or in a common area after delivery.
If the Buyer is unable to receive the order at the first delivery attempt, second and third delivery attempts will be made within 72 hours.
If the Buyer requests redelivery, Vinasources.com reserves the right to charge a service fee. The Buyer must promptly notify Vinasources.com of any change to the delivery address.
If delivery or receipt is delayed because the Buyer refuses delivery without a valid reason, or refuses to accept the Products from the Seller's carrier, Vinasources.com may, without prejudice to its other rights and remedies, cease supplying Products for delivery or collection and inform the Buyer that the order is being canceled immediately. In that case, Vinasources.com will refund any amount paid to Vinasources.com under the order, less reasonable administration costs (including costs incurred attempting delivery, subsequently returning the Products, and any storage charges as specified).
Product delivery conditions and policies will be fully disclosed to Buyers before they confirm an order. Vinasources.com recommends that Buyers carefully review the delivery terms and conditions and the applicable shipping fee for each product in the order before confirmation.
For any reason, a Buyer has the right to cancel an entire order. The Buyer must notify Vinasources.com via hotline 0329725268 or email [email protected]. Whether cancellation is permitted will be determined by Vinasources.com.
Scope and applicable parties
Applicable parties
i) This Return and Refund Policy applies to Buyers and Sellers on the Vinasources.com e-commerce marketplace (“Vinasources.com”) and/or other relevant parties.
ii) Depending on the circumstances, “Buyer” refers to the Buyer or Recipient, and “Seller” refers to the Seller or Sender. Vinasources.com reserves the right to amend this Return and Refund Policy at any time.
Scope of application
This Return and Refund Policy sets out the rights and obligations of Buyers when requesting returns and refunds and the rights and obligations of Vinasources.com, Sellers and/or relevant parties in handling such requests.
Return period: 7–10 days from successful delivery of the order.
Return conditions
The Buyer agrees that a return and refund may be requested only where the Product is not in a restricted-return category, the request is within the applicable return period, and one of the following circumstances applies:
i) The Buyer has paid using a valid payment method directly on Vinasources.com but has not received the Product or all ordered Products.
ii) The Product is defective or was damaged during shipment.
iii) The Product has expired.
iv) The Product received by the Buyer differs substantially from the information provided by the Seller in its product description.
v) The Product has expired.
vi) The Product is counterfeit or an imitation.
vii) Vinasources.com delivers the wrong Product to the Buyer (for example, the wrong size or color).
viii) The Buyer wishes to return the Product due to a change in purchasing needs, and the Seller has independently negotiated and agreed to the return (Vinasources.com must nevertheless obtain the Seller's confirmation of that agreement).
The purchased Product (including all accompanying accessories, VAT invoices and warranty cards or labels, if any) must remain intact, with its original labels, seals and packaging, and unused, as when received from the Seller. In this case, the Product must not be subject to return restrictions.
Costs
For circumstances i, ii, iii, iv, v, vi and vii, Vinasources.com will bear the entire shipping cost. For circumstance viii, the Buyer will pay the shipping cost. Vinasources.com will inform the Buyer of the specific shipping cost based on geographical distance and product characteristics.
Information required for a return request
To protect customer interests and provide a basis for Vinasources.com to work with relevant departments if a dispute arises, customers are encouraged to prepare and provide the following evidence when requested:
A video showing the parcel being opened from the beginning through inspection of the products inside.
A photograph of the parcel label showing the order number.
Photographs showing the defect or the product's condition upon receipt.
Evidence of the external condition of the parcel (tape, seals and box shape), particularly areas where the product may have been affected.
Implementation procedure
Step 1 Check return and refund eligibility. After receiving the goods and confirming that the return conditions are satisfied, record videos and take photographs of the Product.
Step 2 Contact Vinasources.com using one of these methods: Customer Service hotline: 0329725268; email: [email protected].
Note: When submitting return information, include the relevant photographs/videos and the reason for return. Upon receiving the request, Vinasources.com will discuss and agree on the matter with the Seller and then provide appropriate return-shipping instructions if the Seller confirms the Product is eligible for return.
Step 3 Package and return the Product to the Seller. Please package the Product according to Vinasources.com's instructions and send it to the Seller's address provided by Vinasources.com, together with the following: the sales invoice or a note indicating the order number; the VAT invoice (if any); and any accompanying accessories and promotional gifts (if any).
Step 5 Vinasources.com and the Seller jointly inspect return eligibility. After receiving the returned Product, Vinasources.com will coordinate with the Seller to inspect it and verify that its condition corresponds to the information supplied by the customer when requesting the return. If all return conditions are met, Vinasources.com will confirm the Product's eligibility to the customer and proceed with the refund process.
Step 6 Customer receives the refund. The Seller will refund the Product price paid by the customer, together with the cost of returning the goods, to the bank account provided by the customer.
If the joint inspection by Vinasources.com and the Seller reveals that the Product does not meet the return conditions stated by the customer, Vinasources.com will notify the customer by the email address or telephone number provided. The Seller will then return the Product to the customer, who must pay the shipping cost to the Seller.
Table of categories of Products not eligible for return at the customer's request where the Product is not defective and/or does not meet the conditions under the Return and Refund Policy, as follows:
The product assessment process takes 02–03 working days from the date the Seller receives the returned Product. After assessment, Vinasources.com will contact the customer via the provided email address or telephone number.
If the order qualifies for a return, Vinasources.com will instruct the Seller to transfer the refund to the customer's designated bank account.
If the order is not eligible for return, the Seller will send the order back to the customer at the previously supplied delivery address. The customer must pay the shipping cost to the Seller.
If the stated period has elapsed and the refund has not been received, please contact Vinasources.com Customer Support: 0329725268; [email protected].
The Seller is responsible for accepting warranty claims from Buyers in accordance with the commitments stated on the Product's warranty card or equivalent document where the Product carries a warranty.
Buyers must retain the warranty card or equivalent proof. They are entitled to visit the Product supplier for warranty service or request in-home maintenance for fixed Products installed in their home.
Buyers may lodge a complaint if the Seller refuses warranty or maintenance service while the Product is still within the warranty or maintenance period indicated on the warranty document or its equivalent.
Vinasources.com advises Buyers to check the warranty and maintenance policies of Products they intend to purchase. Where Buyers require assistance or wish to make a complaint, Vinasources.com will receive their information and communicate with the Seller.
Warranty conditions: A Product will be repaired under warranty without charge if all the following conditions are met:
The Seller's policy provides a warranty and the Product remains within the warranty period.
The Product has a technical defect attributable to the manufacturer.
The Buyer retains the purchase invoice from Vinasources.com.
The warranty card remains intact, without patching, erasure or alteration.
The manufacturer's and Seller's warranty labels and seals on the Product remain intact.
Cases ineligible for warranty or potentially subject to warranty charges: The Product does not satisfy the free-warranty conditions above; the warranty period has expired or the defect is caused by the user; the Product has broken, become deformed, burned, exploded or suffered moisture in the motor as a result of the user; or the Buyer has independently attempted repairs or used a service center unauthorized by the manufacturer or Seller.
Warranty period: Where a Product has warranty coverage, the period is calculated from its purchase date or manufacturing date, depending on the Product, as explicitly stated on the relevant warranty card.
Warranty centers: Warranty center information will be stated on the warranty card or equivalent document accompanying the Product. Buyers should contact the listed warranty center directly, if applicable.
If a Buyer has difficulty contacting the warranty center, lives too far from it, or cannot visit in person, the Buyer may send the Product to the warehouse designated by Vinasources.com, which will assist with forwarding the Product for warranty service.
If a Buyer cannot contact the Seller, the Buyer may contact Vinasources.com Customer Support by telephone at 0329725268 or by email at [email protected].
Warranty and maintenance processing time: Warranty and maintenance normally take several days, depending on the replacement parts required. The relevant warranty center will provide the Buyer with specific information.
The Vinasources.com e-commerce marketplace is responsible for receiving and addressing User complaints relating to transactions conducted on the marketplace. If a dispute or complaint arises, Vinasources.com encourages the parties to negotiate and mediate toward an agreed resolution. Vinasources.com will act as the representative responsible for resolving the matter. Its decision is final. Disputes and complaints will be handled as follows:
Step 1 Users with disputes or complaints concerning goods or services on Vinasources.com may contact the platform by emailing [email protected]; calling 0329725268; or sending the complaint to VINASOURCES COMPANY LIMITED, 4th Floor, Rainbow Building, Van Quan New Urban Area, Ha Dong Ward, Hanoi City.
Step 2 Vinasources.com's Customer Service Department will receive User disputes and complaints directly (within no more than five working days) and promptly contact Users to clarify their requests from the date received. Depending on the nature and severity of the complaint or dispute, Vinasources.com will take specific measures to support its resolution. The department will proactively seek a prompt resolution and communicate the outcome based on Vinasources.com's published policies.
Step 3 Vinasources.com may request the Buyer and/or Seller to provide transaction- or Product-related information and evidence for verification, clarification and suitable handling.
Step 4 If Vinasources.com has made efforts to resolve a dispute or complaint but the matter exceeds its capabilities or authority, the Management Board will ask the disputing parties to refer the matter to a competent state authority for resolution under the law.
Rules for complaints, warnings and disputes: All posts must satisfy the following conditions or they will be locked: the subject of the complaint must be a Vinasources.com User; the matter must relate to that User's Products or conduct on Vinasources.com; specific evidence must be provided; and insulting, profane or threatening language is prohibited.
A complaint must include clear and specific evidence, the complainant's account and relevant supporting links.
Vinasources.com respects and strictly complies with the law protecting Users' (consumers') rights. Accordingly, Sellers posting information about their Products or services must provide complete, accurate, truthful and detailed information. All fraudulent or deceptive business practices are condemned and are subject to full legal liability.
Both Seller and Buyer must actively contribute to resolving the dispute. The Seller is responsible for supplying written records and documentary evidence verifying information about the disputed matter. Vinasources.com is responsible for providing information relating to the Buyer and Seller when requested by either party involved in that dispute or complaint.
After resolving a dispute or complaint, the Seller and Buyer must report the outcome to Vinasources.com Management. If the Seller is at fault, Vinasources.com may issue a warning, lock the account or refer the matter to the competent legal authority, depending on the severity. Vinasources.com will discontinue and remove all Product and service posts by that Seller and require the Seller to provide appropriate compensation to the Buyer as mutually agreed.
If negotiations cannot resolve a dispute arising from a transaction between Buyer and Seller, either party may seek intervention from a competent legal authority to protect the lawful interests of the parties, particularly the customer.
This dispute and complaint resolution procedure is interpreted and governed in accordance with the Vinasources.com marketplace Operating Regulations, as amended or supplemented from time to time.
☐ Payment through the website or app operator ☒ Direct payment to Seller
Payment methods for goods and services:
☒ Cash, COD ☐ Internet banking transfer ☐ E-wallet
☐ Mobile account, SMS ☐ Payment gateway ☐ Other
The Buyer pays the Seller directly in cash (cash on delivery, COD) upon receipt of goods delivered by the Seller.
Buyer payment procedure: Before clicking “Place Order,” the Buyer selects “Cash Payment on Delivery.”
Step 1 The Buyer reviews Product information on Vinasources.com.
Step 2 The Buyer adds Products to the shopping cart and places an order on Vinasources.com, selecting “Cash Payment on Delivery” to confirm payment upon receipt.
Step 3 Vinasources.com checks and confirms the Buyer's order information and forwards the confirmed information to the Seller.
Step 4 The Seller packages and delivers the goods to the Buyer.
Step 5 The Buyer receives the goods and pays the Seller at the delivery location.
By listing Products on Vinasources.com, a Seller is understood, in accordance with the nature and operating policies of Vinasources.com, to be using its services. After each successful sale on Vinasources.com, the Seller pays Vinasources.com the applicable fee under the cooperation agreement between them.
Service fee: During the term of the cooperation agreement, Vinasources.com provides Sellers with storefront creation and maintenance on the website free of charge.
The Seller will pay a percentage-based Product fee for using Vinasources.com, calculated on successfully sold Products. Vinasources.com charges 2% of the total value of orders conducted by Party B via Vinasources.com that have a status of “Completed.”
Payment timing and methods between the Seller and Vinasources.com are specified in their signed cooperation agreement. In particular, Vinasources.com reconciles outstanding balances with Sellers for each payment cycle and sends the Seller a reconciliation statement for payment to Vinasources.com. The payment timing and method between the parties are specified in their signed cooperation agreement.
Vinasources.com applies measures to manage and control Seller and Product information as described in Section 7.2, the mechanism for reviewing and controlling information about Products posted by Sellers on Vinasources.com, Part III of these Regulations.
When registering to sell on Vinasources.com, Sellers must provide complete information, including organization/company name, tax identification number, address, address, telephone number, email address, full name and identification of the representative, and business licenses (enterprise registration certificate, household business registration certificate, etc.). Sellers bear full responsibility for the information they provide to Vinasources.com. Vinasources.com assesses Seller profiles by comparing the submitted information against the business registration certificate or household business registration certificate uploaded by the Seller when registering an account.
The Seller is fully responsible for its Products and the Product information it publishes on Vinasources.com. By listing a Product, the Seller confirms that:
The Seller is the lawful owner of the listed Product.
The Seller has the right to sell the listed Product online in Vietnam.
The Seller complies with the laws and regulations applicable to the Product in Vietnam.
The Seller provides accurate specifications, images, quality information and other descriptions published on Vinasources.com.
The Seller does not post unlawful or offensive content on Vinasources.com.
The Product does not belong to a category of goods or services prohibited from business or advertising as provided in Section 7.4 concerning Vinasources.com's review and control of Product information posted by Sellers, Part III of these Regulations.
After the Seller successfully posts Product information on Vinasources.com, Vinasources.com personnel review the listing, including images and information concerning the Product and Seller.
Vinasources.com has full authority to remove Seller Products that violate the listing rules stated in Section 7.4 concerning review and control of Product information posted by Sellers, Part III of these Regulations. Products listed in inappropriate categories will be deleted.
Vinasources.com reserves the right to decide whether to retain or remove any published Product without prior notice.
Buyers should read and understand the Terms of Service, Operating Regulations and other policies publicly available on Vinasources.com from time to time to ensure they are aware of important information before conducting transactions.
Buyers should not disclose payment details to anyone by email or other communications. Vinasources.com is not responsible for losses or risks Members may incur when exchanging Buyer information over the Internet or by email.
Buyers should check information about Sellers and Product quality by contacting Sellers in advance or consulting Product reviews.
Buyers and Sellers must not use any program, tool or other means to interfere with the system or alter its data structure. Disseminating, promoting or encouraging activities intended to interfere with, damage or unlawfully access the Vinasources.com system is strictly prohibited. Violations will be handled in accordance with these Regulations and applicable law.
Vinasources.com undertakes to strictly implement the security measures required for all payment activities conducted on Vinasources.com. All transaction information is confidential, except where disclosure is required by a competent state authority.
If a Buyer's payment information is unlawfully changed, deleted, destroyed, copied, disclosed or transferred, causing the Buyer harm, the Buyer may contact Vinasources.com with questions or complaints via Customer Service telephone 0329725268 or email [email protected].
We, Vinasources.com, collect only the personal information necessary for the following purposes:
Orders: Handling matters relating to placed orders.
Account Maintenance: Creating and maintaining Buyer and Seller accounts, including customer loyalty or reward programs associated with the customer's account.
Consumer Services and Customer Service: Responding to customer requests, complaints and feedback.
Personalization: We may combine collected data to gain a more complete view of a consumer and provide better, more personalized services, including but not limited to: (i) improving and personalizing the customer's experience on the Vinasources.com e-commerce marketplace; (ii) improving facilities and services, adjusting them to individual needs and developing new service ideas; and (iii) providing recommendations and advertisements tailored to the customer's interests.
Security: Preventing activities aimed at damaging customer User accounts or impersonating customers.
Legal Requirements: Depending on applicable law from time to time, we may collect, store and provide information at the request of competent state authorities.
During payment transactions on Vinasources.com, we retain details of Users' paid orders.
Users are responsible for safeguarding their registration names, passwords and email accounts and for all service activity under them. Users must also promptly notify Vinasources.com of unauthorized use, abuse, security breaches, or third-party possession of registration names and passwords so that appropriate measures may be taken.
The data primarily collected by Vinasources.com include telephone numbers, login passwords and contact addresses (for Buyer accounts); names of individuals/organizations; numbers, issuance dates and places of issuance of enterprise or household business registration certificates, or corresponding personal legal identity documents; individual contact addresses or organizational head-office addresses; contact telephone numbers; and legal representatives (for Seller accounts). This is information that Vinasources.com requires Members to provide upon registering for services, and that Vinasources.com uses to contact and verify customers registering for services in order to protect consumers' interests.
Vinasources.com may also use Members' personally identifiable information and certain non-personally identifiable information (such as cookies, IP addresses, browser types, dates, totals, etc.) to improve the responsiveness of Vinasources.com website pages and services, and develop new functions, features and services in line with emerging trends and preferences. Members are responsible for safeguarding their registration names, passwords and email accounts and all service activity associated with them. Members must also promptly notify Vinasources.com of unauthorized use, abuse, security breaches, or third-party possession of registration names and passwords so that appropriate measures can be taken.
Vinasources.com uses Member-provided information to:
Provide services to Members.
Send notices concerning information exchanges between Members and Vinasources.com.
Contact Members and resolve exceptional circumstances.
Refrain from using Members' personal information for purposes other than verification and contact relating to transactions on Vinasources.com.
Cooperate in providing Members' personal information when legally requested by judicial authorities, including procuracies, courts and police investigation agencies, in connection with a customer's unlawful conduct. Otherwise, no person has the right to infringe Members' personal information.
Prevent activities aimed at damaging Members' User accounts or impersonating Members.
Vinasources.com retains Users' personal data until a User requests deletion. In all other cases, Members' personal information is secured on the Vinasources.com website's servers. Users wishing to request deletion should contact Vinasources.com Customer Service at [email protected].
Buyers and Sellers agree that, when necessary, the following agencies, organizations and individuals may access and collect their personal information:
Our service-providing partners involved in fulfilling orders, subject to access being restricted to necessary information and the application of requirements safeguarding personal information.
Third-party service providers engaged to perform certain operations relating to the Vinasources.com marketplace. These third parties may access or process personal information when providing their services. We require them to comply with all relevant personal information protection laws and associated information security requirements.
Parties participating in affiliated, jointly operated or outsourced programs for the purposes described in this Policy, always subject to personal information security requirements.
Legal requirements: We may disclose personal information where legally required and reasonably necessary to comply with legal processes.
Business transfers (if any): In a full or partial merger or consolidation with another company, the new organization will have access to the information we store and maintain, including personal information.
VINASOURCES COMPANY LIMITED
Business registration number: 0110469644, first issued on September 6, 2022, by the Hanoi City Department of Finance.
Address: 4th Floor, Rainbow Building, Van Quan New Urban Area, Ha Dong Ward, Hanoi City.
Customer Service telephone: 0329725268.
Customer Service email: [email protected].
Users have the right to inspect, update, correct or delete their personal information by logging into their accounts and editing it, or by requesting that the Vinasources.com marketplace do so.
Contact for personal data correction requests: Customer Service telephone: 0329725268; email: [email protected].
Mechanism for receiving and resolving consumer complaints about personal information being used outside the notified purpose or scope: Users may complain to Vinasources.com marketplace Management if their personal information is disclosed to a third party. On receiving such feedback, the marketplace will verify the information, explain the reasons and guide the User in recovering and securing their information. Depending on the severity of the disclosure, the marketplace will compensate the customer or work alongside the customer to obtain compensation from the offending party (the party that intentionally disclosed the customer's information) in accordance with the law.
Contact for complaints regarding misuse of personal information beyond the notified purposes or scope: Customer Service telephone: 0329725268; email: [email protected].
The Vinasources.com e-commerce marketplace does not provide User Information to any third party except where requested by competent state authorities, required by law, or necessary for Vinasources.com to provide services or facilities to Customers.
Vinasources.com undertakes to keep Users' personal information strictly confidential in accordance with its personal information protection policy. User information is collected and used only with that customer's consent, except as otherwise provided by law. We undertake:
Not to use, transfer, provide or disclose a User's personal information to any third party without the User's consent.
To recognize that personal information belongs to Users and to make every effort to store it securely and carefully process the information Users share with us.
To prioritize Users' trust by collecting only the minimum amount of information with their permission and using it solely for the purposes set out in this Policy.
If hackers attack the information storage servers and User personal data is lost, to notify the competent authorities for timely investigation and handling, and to inform affected Users.
To keep all Users' transaction information strictly confidential.
Management of the Vinasources.com e-commerce marketplace : VINASOURCES COMPANY LIMITED (hereinafter “VINASOURCES COMPANY”) : requires individuals registering as Buyers to provide complete personal information, including full name, telephone number, email address and contact address. Individuals or organizations registering as Sellers must provide complete legal information, including organization/company name, tax identification number, address, telephone number, email address, full name and identification of the representative, and business licenses (enterprise registration certificate, household business registration certificate, etc.), and assume responsibility for the legality of this information. VINASOURCES COMPANY will not be responsible for or resolve any complaint relating to the rights and interests of a User if it determines that all the personal information provided by that User during initial registration was inaccurate.
Protecting Users' personal information is a top priority for Vinasources.com.
Vinasources.com is responsible for keeping Users' personal information confidential and using all appropriate measures to secure and protect information provided when they use its services. All unauthorized access is completely excluded. Users are encouraged to understand their rights when using Vinasources.com services. However, Users must protect their own accounts and prevent third parties from learning account credentials and using accounts for inappropriate purposes. Where unauthorized access is beyond Vinasources.com's control, Vinasources.com will not be responsible in any form for claims, disputes or damage arising from or relating to a lost account or unauthorized access through that lost account.
Users may complain to Vinasources.com about the disclosure of their personal information to third parties. On receiving feedback, Vinasources.com will verify the information, explain the reasons and guide Users in recovering and securing their information.
If Users believe their information has been used contrary to the purposes, scope or privacy policy notified by Vinasources.com, they may send their requests directly to:
VINASOURCES COMPANY LIMITED
Business registration number: 0110469644, first issued on September 6, 2022, by the Hanoi City Department of Finance.
Address: 4th Floor, Rainbow Building, Van Quan New Urban Area, Ha Dong Ward, Hanoi City.
Customer Service telephone: 0329725268.
Customer Service email: [email protected].
Vinasources.com will receive, verify and clarify the information and collect information about the consequences experienced by consumers as a result of the personal data leak, then determine an appropriate compensation amount by agreement between the two parties (if any).
The time required to process complaints relating to personal information is 07–10 working days.
Vinasources.com uses the following website information-control mechanism:
Vinasources.com controls information through a management mechanism. The Management Board of the Vinasources.com e-commerce marketplace (VINASOURCES COMPANY) manually reviews information posted by Sellers on Vinasources.com each day to ensure the platform operates properly, that published information is accurate, and that unusual incidents are prevented.
VINASOURCES COMPANY personnel possess relevant expertise and understand applicable laws governing information content on the Vinasources.com e-commerce marketplace. VINASOURCES COMPANY continuously moderates content to promptly detect and remove postings that breach the listing rules.
Each day, VINASOURCES COMPANY reviews information on the warning list updated by the system. Violating content is immediately edited or deleted. Depending on the seriousness of a violation, VINASOURCES COMPANY may temporarily or permanently lock the account of the Member who posted it.
VINASOURCES COMPANY also moderates content based on reports of harmful content submitted by other Members. Upon receiving a report, personnel verify the information and, if a violation is found, handle it under the standard procedure.
Implementation principle: Moderation takes place daily, and violations are handled within 24 hours.
After a Seller posts information about goods or Products, VINASOURCES COMPANY conducts a subsequent check of the accuracy and authenticity of Seller information and Product content for compliance with the Regulations within 24 hours, and only then reviews the Seller's Product-listing request.
VINASOURCES COMPANY reserves the right, without prior notice, to retain or remove information posted on Vinasources.com concerning any goods or services that violate this Project/these Regulations or fall within the above prohibited-transaction categories.
VINASOURCES COMPANY has an ongoing daily mechanism for examining and checking goods and service listings and therefore advises partners and Sellers to provide accurate information and ensure that listed Products do not fall within prohibited categories.
The Vinasources.com e-commerce marketplace controls Seller information as follows:
Step 1 Account registration. Seller registration and contact details must be complete, accurate, internally consistent and compliant with general information-publication rules. Registration information must be truthful and clear, and must not confuse or mislead viewers. Seller addresses, telephone numbers, email addresses and registered tax identification numbers must be specific, accurate and valid.
Supplier Members (Sellers) must provide copies of business licenses and legal documents necessary for trading the Products or services (if applicable) intended for listing on Vinasources.com, including but not limited to enterprise registration certificates, household business registration certificates and Product circulation permits. Such documents must clearly show:
The Seller's business name and registered-office address, or the Seller's personal name and permanent residential address.
The number, issuance date and issuance authority of the enterprise's business registration certificate; or the number, issuance date and issuing body of the organization's establishment decision; or the Seller's personal tax identification number.
The Seller's telephone number and email address.
Step 2 Contract signing. Upon receiving all necessary legal documents from a Seller, VINASOURCES COMPANY will examine and review them before deciding whether to enter into a contract with that Seller. If the Seller's information is inaccurate, inconsistent or incomplete, VINASOURCES COMPANY will request additional information until it is correct before authorizing the applicant to become a Seller.
Step 3 After the contract is signed and the requested information is supplied, VINASOURCES COMPANY approves the Seller's account so the Seller can create a storefront and list Products on Vinasources.com.
Buyer registration and contact information must be complete, accurate and consistent. Registration information must be truthful and clear, without causing confusion or misunderstanding. Buyers' registered addresses, telephone numbers and email addresses must be specific, accurate and valid.
General regulations
Products offered for sale must correspond to the actual Products. Products prohibited by law must not be listed.
Specific regulations
Listing title: The title must clearly identify the Product for sale, including its Product type, Product name and Product classification. The title must not contain abbreviations. Where one Product is available in several weights, the Seller must create separate listings and clearly distinguish the weights in their titles.
Description: The Product must be described in full detail, including composition, origin, provenance and quantity. Information must comply with the Government's requirements for goods labeling (Decree No. 111/2021/ND-CP), further specified below. Product descriptions must be written in standard Vietnamese with diacritics, without abbreviations, teen slang or chat language that may confuse readers.
Images: Images included in listings MUST NOT contain Seller contact information (telephone numbers, addresses, websites or Facebook accounts). The listing's cover image (first image) must show the front of the Product. Sellers MUST NOT post offensive images involving pornography, politics, religion, unauthorized copyrighted materials, or content contrary to Vietnamese culture, customs and moral traditions.
Images must be of good quality; Vinasources.com recommends image files of at least 640 × 480 pixels. Images must not be blurry or pixelated.
For copyright reasons, images published on Vinasources.com must be real photographs of the Product or advertising images authorized by the Product supplier. Sellers MUST NOT post images taken from the Internet or images that do not accurately represent the actual Product.
It is prohibited to sell Products in categories banned by law (opium, alcohol, etc.) on Vinasources.com.
List of Products prohibited from transactions and/or subject to conditional transactions
Copyright-infringing goods: Imitations, counterfeits and unauthorized copies of Products or objects that may infringe third-party copyright, trademark rights or other intellectual property rights.
Military, law enforcement and government equipment or uniforms:
a. Articles and equipment issued by government, police or military authorities.
b. Equipment, clothing or articles bearing images of the national emblem.
Reactionary materials and information infringing national security:
a. Products related to terrorism or terrorist organizations.
b. Products related to campaigns, elections, political issues, public controversies, war, etc.
c. Products supporting, opposing or attacking a politician or political party.
d. Books, newspapers, publications, audio recordings or discs containing political elements.
e. All Products or equipment bearing or using maps.
Illegal services:
a. Currency in circulation, currency issued by former regimes, counterfeit money (except ceremonial ghost money), virtual currencies (Bitcoin, Pi, etc.), and activated credit and debit cards.
b. Stocks, shares, securities and seals of all kinds.
c. Gambling machines and Products supporting gambling activities.
d. Products with unclear information or value, or with elements of chance, gambling or lotteries, including mystery gift boxes and randomized Products.
e. Provision of services such as electronic top-ups, recruitment, real-estate brokerage and insurance, etc., especially illegal services such as prostitution, is prohibited on Vinasources.com.
Firearms, weapons and weapon-like Products:
a. Toys shaped like guns, grenades, bombs, mines, etc., except water-spraying or bubble-producing toys.
b. Compressed-air or spring-operated guns firing plastic or other projectiles.
c. Water-pressure guns; guns firing light-emitting rounds or producing explosive sounds.
d. Swords, spears, bayonets, daggers, bows and crossbows (made of any material, including wood, bamboo or compressed paper); toys shaped like other weapons.
e. Tear gas, pepper sprays, CS sprays, suffocating-gas sprays, toxic-substance sprays, anesthetic sprays and itching-inducing sprays.
f. Batons, electric batons, metal batons and rubber batons.
g. Brass knuckles and self-defense rings.
h. All gun parts, kits, ammunition, components and accessories, including but not limited to internal gun accessories such as bullets, magazines, barrels, weapon conversion kits and firing pins; external accessories such as silencers, stocks, breech mechanisms, fire-control components and triggers; and any other Products which, at Vinasources.com's sole discretion, could be used to manufacture a gun or gun part.
Knives and other bladed Products: Including, but not limited to, switchblades/butterfly knives, any other knife or bladed article, and any sharp, concealed or convertible item that may be used as a knife or weapon to cause injury. Kitchen (cooking) knives are excluded.
Prohibited substances, stimulants, addictive substances, narcotics and illegal drug paraphernalia:
a. Narcotic substances (including synthetic drugs), steroids and other narcotics prohibited by law; laughing-gas balloons, ecstasy, anesthetics, sedatives, stimulants, cannabis, marijuana, etc.
b. Any chemical, ingredient or raw material used to produce narcotics, stimulants or addictive substances.
c. Drug paraphernalia, such as Products used to manufacture, prepare or consume narcotics, including glass pipes or vaporizers designed for smoking or drug use.
d. Images or content featuring cannabis: cannabis leaves, 402, etc.
Tobacco:
a. Cigarettes, traditional pipe tobacco, electronic cigarettes, cigars, smokeless tobacco, shisha, etc.
b. Tobacco-making ingredients containing nicotine, essential oils, etc.
c. Smoking equipment, including pipes, rolling papers, cigar cutters and electronic-cigarette parts and accessories.
Adult Products:
a. Sex toys: vibrators, artificial penises, penis rings, sex dolls, etc.
b. Products used for masochism and sadism: restraints, rubber clothing, anal plugs, whips, eye/mouth coverings, etc.
c. Sexual enhancement Products: intimacy lozenges, delay sprays/gels, aphrodisiacs and mouth-rinse Products intended to assist sexual intercourse.
d. Products portraying or suggesting sexual activity with animals or children, rape, incest, sexually violent imagery or depravity, including games, videos, films, drawings and photographs with 18+ content (violence, suicide, sex, nudity, etc.).
Equipment used for unlawful purposes, electronic surveillance and other electronic equipment:
a. Cable television splitters.
b. Signal-blocking/jamming devices.
c. Lock-cutting/breaking devices.
d. Fraudulent electricity-saving devices.
e. Radar scanners.
f. Traffic signal control devices.
g. Concealed or disguised miniature video/audio recorders for covert filming or recording.
Hazardous, flammable and explosive chemicals:
a. Firecrackers, fireworks, percussion crackers, pellet-launching fireworks, smoke bombs and impact charges made from pyrotechnic substances or other materials that may cause fires or burns.
b. Chemicals related to the manufacture of explosives, which are prohibited for sale: sodium chlorate, potassium chlorate, potassium perchlorate, NH4NO3, NaNO3, CH3NO2, KNO3, NaClO3, KClO3, KClO4, hexogen, trinitrotoluene, octogen, pentrite, etc.
c. Gasoline, oil and gas.
d. Lighters.
e. Pesticides.
Human body parts and remains:
a. Human body parts: eyes, hearts, kidneys, etc.
b. Human waste or bodily fluids: sperm, egg cells, fertilized eggs, embryos, surrogacy or intermediary services (buying/selling sperm, egg cells, fertilized eggs or embryos, or arranging surrogacy).
c. Human remains.
Antiques and artistic artifacts.
Counterfeit money and counterfeit seals.
Credit and debit cards.
Currency.
Electronic surveillance and other electronic devices: Cable television splitters, radar scanners, traffic signal control devices and eavesdropping equipment.
Embargoed goods.
Prohibited conduct when publishing listings to introduce or advertise Products or services on Vinasources.com:
Advertising that is unaesthetic or contrary to Vietnam's history, culture, morality, fine customs and traditions.
Advertising that infringes the reputation, honor or dignity of an organization or individual.
Inaccurate or misleading advertising concerning a trader's ability to conduct business or supply Products, goods or services, or concerning the quantity, quality, price, uses, design, packaging, trademarks, origin, categories, method of service or warranty period of registered or publicly announced Products, goods or services.
Advertising through direct price or quality comparisons with other Sellers or suppliers on the marketplace.
Advertising containing unfair competition under competition law.
Advertising that infringes intellectual property law.
Content that may not be listed:
Reactionary or subversive content, religious hostility, pornography or violence; content contrary to Vietnamese customs, traditions and culture; content infringing Vietnam's sovereignty, territorial integrity or national security.
Spam, disruptive information or content discrediting services provided by Vinasources.com; insults or provocations directed at others in any form.
Propaganda concerning activities prohibited by law, such as heroin or ecstasy use, murder or robbery (for example, Products printed with cannabis leaves or shisha imagery).
Encouragement or advertising of harmful Products (for example, tobacco, alcohol or cannabis).
Depraved cultural Products (recordings, books, periodicals or other articles).
National, state, business or personal secret documents.
Human beings and/or human body parts.
Animals and animal Products (including wildlife), such as dogs, cats, fish, snails, mice, porcupines, hermit crabs, hamsters, ivory, rhinoceros horn, tiger-bone paste, animal skins/fur, etc.
Products involving racial discrimination or insults to any ethnic group or country.
Products with personal content (personal photographs, family photographs or children's photographs), which should be restricted as much as possible.
Infringements of intellectual property rights and/or third-party trademarks.
Products included in Vinasources.com's Prohibited/Restricted Products List.
Prohibited acts:
Using information, images or sounds that violate the law, are unaesthetic or are contrary to Vietnamese history, culture, morality, fine customs and traditions.
Infringing the reputation, honor or dignity of organizations or individuals.
Using an individual's image, speech or written words without that person's consent, except where permitted by law.
Providing inaccurate or misleading information or advertising concerning the business or supply capabilities of traders, the quantity, quality, prices, uses, designs, packaging, trademarks, origins, categories, service methods or warranty periods of registered or announced Products, goods or services.
Directly comparing the price, quality or effectiveness of one's Products, goods or services with comparable Products, goods or services of other organizations or individuals.
Publishing content constituting unfair competition under competition law.
Advertising other businesses; for example, Products bearing another business's images, logos, addresses, hotline numbers or links to another business or shopping website.
Repeatedly listing the same Product (spam) in the same or different categories.
Changing listing content to manipulate ratings or generating fictitious orders to fraudulently increase order counts and ratings.
Listing Products under the wrong category or using incorrect illustrative images of goods or services in order to commit fraud and/or other unlawful acts.
Increasing selling prices unreasonably.
Setting Product prices excessively high or low compared with prevailing market values.
Language: Sellers and Buyers must not use vulgar, violent or pornographic language.
Goods information:
Vinasources.com requires Product listings to include full information in accordance with Government labeling regulations (Decree No. 111/2021/ND-CP amending and supplementing Decree No. 43/2017/ND-CP dated April 14, 2017), including Product name, origin and name of the entity responsible for the Product, and the following additional details:
Food staples:
a) Quantity.
b) Manufacturing date.
c) Expiration date.
d) Warning information (if any).
Food:
a) Quantity.
b) Manufacturing date.
c) Expiration date.
d) Ingredients or quantitative ingredient composition; nutritional ingredients and nutritional values (if any). The contents, method of declaring nutritional ingredients and values, and implementation roadmap shall follow the Minister of Health's guidance.
đ) Warning information.
e) Instructions for use and storage.
Textile, garment, leather and footwear Products:
a) Ingredients or quantitative composition.
b) Technical specifications.
c) Warning information.
d) Instructions for use and storage.
đ) Year of manufacture.
Vinasources.com protects Members' intellectual property rights, including rights to brands, trademarks, copyrights, patents, etc. Coordination with intellectual property rights holders proceeds as follows:
Step 1 An intellectual property rights holder submits a takedown request/complaint to Vinasources.com by telephone at 0329725268 or email at [email protected], supplying related images, documents and evidence.
Step 2 Vinasources.com will review and remove Products infringing intellectual property rights if there are grounds to believe an infringement has occurred. Vinasources.com will notify the intellectual property rights holder and relevant Member of the outcome.
In addition, Vinasources.com will promptly take action when it detects or receives reports of unlawful business conduct on Vinasources.com:
Prevent and remove from Vinasources.com marketplace purchase, sale or supply information concerning Products in prohibited goods or services categories or business sectors in which investment and business are prohibited by law.
Remove information about unlawful Products within 24 hours of a request by a competent state authority.
Coordinate with intellectual property rights holders to review and remove Products infringing intellectual property rights.
Assist state authorities in investigating and handling unlawful business conduct on Vinasources.com marketplace.
Vinasources.com undertakes to comply with laws on Members' personal information protection and to ensure the safety and security of such information when collecting and using it.
In addition, Vinasources.com makes every effort to comply with applicable requirements and maintain mechanisms to inspect, monitor and manage information provided by Members, thereby ensuring the information that Members provide and publish on the Vinasources.com e-commerce marketplace.
The Management Board of the Vinasources.com e-commerce marketplace undertakes to make every effort to ensure the safety and stability of the entire technical system operating Vinasources.com. However, if an incident occurs due to an error in that technical system, the Management Board will immediately take measures to protect Users' interests.
When conducting transactions on Vinasources.com, Members must comply with the marketplace's Operating Regulations and follow the prescribed procedures. The Management Board undertakes to provide the highest possible service quality to participating Users. If a technical, software or other objective error prevents a User from transacting, the User should notify the Management Board via Customer Service telephone 0329725268 or email [email protected].
The Management Board is not responsible for risks arising from technical, transmission-line, software or other errors not caused by the Management Board.
a) The Management Board has full authority to change, amend, add to or remove service-use rules by publishing updates on Vinasources.com for Members' information. Sellers are bound by all such amendments, additions or deletions, if any.
b) The Management Board has full authority to modify, edit or delete violating information, depending on the specific seriousness of the violation, without providing reasons or prior notice. Upon repeated violations, the offending information and Member account may be deleted or subject to disciplinary measures under the rules.
c) The Management Board may terminate or temporarily suspend a User's access to all or any facilities of the Vinasources.com marketplace and will notify the User at least one (01) month in advance where the marketplace has grounds to believe the User has violated provisions of these Regulations, any policies or guiding principles issued by the marketplace, or engaged in other conduct we believe harmful to the marketplace and other Users.
d) The Management Board may immediately terminate a Seller's service-use rights if the Seller is found to be bankrupt, convicted or serving a sentence; where continued operations could expose Vinasources.com to legal liability; or where the Seller engages in fraud, impersonation, market disruption, conduct that causes discord among other Users, or activities violating current Vietnamese law.
The service-use rights of a User may be terminated if the User has not participated in transactions or information exchanges on Vinasources.com for three (03) consecutive months.
e) The Management Board may refuse, suspend or terminate a User's service-use rights where the User provides inaccurate, misleading or incomplete information or violates the law or Vietnamese fine customs and traditions.
f) The Management Board holds the copyright in the use of the services and content on Vinasources.com under Vietnamese intellectual property law. All icons and content in different languages belong to the Vinasources.com marketplace. The Management Board has the right to check information uploaded by Members and partners, particularly Product price and quality information.
g) The Management Board reserves the right to change service-fee schedules, rates and payment methods while providing services to Members, in accordance with the marketplace's needs, conditions and capabilities, upon one (01) month's prior notice to Members.
The Vinasources.com Management Board is responsible for complying with Article 36 of Decree No. 52/2013/ND-CP, as amended and supplemented by Decree No. 85/2021 concerning e-commerce, and other relevant laws. Specifically:
a) Register the establishment of the website providing e-commerce marketplace services with the state regulatory authority, and publish registered information on Vinasources.com.
b) Develop and publicly publish the Vinasources.com marketplace Operating Regulations on the marketplace and monitor and ensure their implementation.
c) Require Sellers participating in Vinasources.com to provide information under Article 29 of Decree No. 52/2013/ND-CP when registering to use services, specifically:
The name and head-office address of the trader or organization, or the individual's name and permanent residential address.
The number, issuance date and place of issuance of the trader's business registration certificate, or the number, date and issuing body of the organization's establishment decision, or the individual's personal tax identification number.
A telephone number or other online contact method for receiving reports concerning the quality of goods and services.
Identity card or citizen identity card number.
Product-specific permits (if any).
d) Establish inspection and monitoring mechanisms to ensure that Seller information on Vinasources.com is complete and accurate.
e) Store registration information for marketplace Members as described above and regularly update changes and additions.
f) Establish a mechanism enabling participating Members to complete contract-conclusion procedures.
g) Apply necessary measures to secure information involving Sellers' trade secrets and consumers' personal data.
h) Promptly address unlawful business conduct detected or reported on Vinasources.com by:
Preventing and removing purchase and sale information for goods or services prohibited from trade or for business lines in which investment or business is prohibited by law.
Removing information about unlawful goods or services within 24 hours of a request from a competent state authority.
Cooperating with intellectual property rights holders to review and remove infringing Products.
Warning or refusing service to Users engaged in unlawful business conduct, either temporarily or permanently.
Taking other measures provided under the marketplace Operating Regulations.
i) Support state authorities in investigating and handling unlawful business conduct and resolving disputes and complaints by:
Providing competent state authorities with information about entities suspected of or engaged in unlawful conduct on the marketplace when such information is detected or received.
Regularly updating keywords according to recommendations from competent authorities and screening information against those keywords before goods or service information is displayed on Vinasources.com.
Receiving and responding to information to resolve complaints, reports and disputes involving the marketplace through the Ministry of Industry and Trade's E-commerce Activity Management Portal at online.gov.vn.
j) Publicly disclose the mechanism for resolving disputes arising from transactions on the marketplace. Where a Buyer on Vinasources.com has a dispute with a Seller or suffers damage to legitimate interests, provide the Buyer with Seller information and actively assist the customer in protecting lawful rights and interests. Act as a mediator in marketplace disputes. Vinasources.com will receive User reports and complaints and examine their contents. If the reports are found to be accurate, Vinasources.com will provide an explanation regarding the information.
k) Designate a point of contact to receive requests and provide online information to state authorities concerning entities suspected of legal violations; the contact will provide information within 24 hours of receiving a request to support inspection, examination, enforcement and complaint or denunciation resolution.
l) Represent foreign Sellers on the marketplace in resolving consumer complaints about goods or services supplied by foreign traders, and inform foreign Sellers of their tax obligations when participating in the marketplace under Vietnamese law.
m) Serve as the point of contact for receiving and resolving consumer complaints where a transaction on the marketplace involves more than two parties.
n) Retain information about order transactions conducted on Vinasources.com in accordance with accounting law.
o) Bear joint liability for compensation for damage in the event of a breach of the obligations stated in points h and i of this section.
p) In addition, the Management Board has the following duties and responsibilities:
Be responsible for establishing the marketplace, including major tasks such as research, design, purchasing hardware and software, Internet connection, and developing policies for operating Vinasources.com within permitted conditions and scope. The marketplace will implement and cooperate with partners to build a system of services, tools and facilities supporting transactions by Members and Users on Vinasources.com.
Implement and cooperate with partners to develop a system of services, tools and facilities for transactions by Members and Users on Vinasources.com.
Develop and supplement knowledge and information resources for Users concerning e-commerce operations, domestic and international commercial law, overseas markets and news related to Vinasources.com's activities.
Promote and advertise Vinasources.com in foreign markets, within permitted conditions and scope, helping participating Members expand their networks, find trading partners and develop overseas markets.
Publicly disclose complete information concerning goods and services on Vinasources.com in accordance with current law.
Provide consumers with goods and service information in accordance with the Law on Protection of Consumer Rights.
Require Sellers of goods or services subject to conditional business requirements to provide certificates of business eligibility where the law requires such certificates.
Undertake to handle requests that a business entity compensate customers when the entity fails to comply with programs published on Vinasources.com.
Make every effort, within its capabilities and conditions, to maintain normal marketplace operations and rectify incidents involving technical equipment, software, Internet connections, personnel, social disturbances, natural disasters, power outages, and decisions by state authorities or relevant third parties. However, if such incidents are outside its control, constitute force majeure and cause damage to Users, Vinasources.com will not be jointly liable.
a) Once Sellers have provided all required information and signed a contract with Vinasources.com, their accounts will be approved to enable them to use the services and manage their accounts and usage histories on the Vinasources.com marketplace.
b) Sellers will receive guidance from marketplace personnel on the tools and features used to manage their accounts and access the services and facilities offered by Vinasources.com.
c) Sellers have the right to publish introductory posts on Vinasources.com containing complete information, including name, address, telephone number and other contact details, start date, end date and specific content. Sellers may contribute opinions concerning the operation of Vinasources.com. Recommendations may be submitted directly by letter or email to Vinasources.com.
a) Provide complete and accurate information required by Article 29 of Decree No. 52/2013/ND-CP, as amended and supplemented by Decree No. 85/2021 on e-commerce and other relevant laws, to the Vinasources.com marketplace. Specifically:
The name and head-office address of the trader or organization, or the individual's name and permanent residential address.
The number, issuance date and place of issuance of the trader's business registration certificate, or the number, issuance date and issuing body of the organization's establishment decision, or the individual's personal tax identification number.
A telephone number or other online contact method for receiving complaints about the quality of goods and services.
Identity card or citizen identity card number.
Product-specific permits (if any).
b) Provide complete information about goods and services under Articles 30–34 of Decree No. 52/2013/ND-CP when selling goods through Vinasources.com, and guarantee that the information provided is accurate and truthful.
c) Enter into a contract with the Vinasources.com e-commerce marketplace.
d) Provide information about business operations when requested by competent state authorities for e-commerce statistical purposes.
e) Provide information about business operations when requested by competent state authorities for e-commerce statistical purposes.
f) Comply with laws on payments, advertising, promotions, intellectual property protection, consumer protection and other applicable laws when selling goods or providing services on Vinasources.com.
g) Fully discharge tax obligations in accordance with the law.
h) Assume responsibility for the security and retention of their registration names, passwords and email accounts and for all service activities conducted under them. Promptly inform Vinasources.com of unauthorized use, abuse, security violations, or compromise of registration names and passwords so the parties can cooperate in addressing the matter.
i) Assume responsibility for the content and images in their business information and other information, as well as for the entire transaction process with partners on Vinasources.com. When customers use services or goods offered by a partner or Seller, the partner or Seller undertakes to supply the services or goods in accordance with the descriptions published on Vinasources.com.
j) Provide transaction and goods information to assist Vinasources.com in resolving disputes between Buyers and Sellers arising through the marketplace.
k) Not sell goods or provide services in categories prohibited from business, not sell goods in restricted-business categories, and not trade goods or services that infringe intellectual property rights.
l) Undertake and agree not to use Vinasources.com's services for unlawful, unreasonable, fraudulent or threatening purposes; for unlawful information gathering or sabotage; to create or disseminate viruses that damage the marketplace's system, configuration or information transmission; or for speculation, market manipulation, creating fictitious orders or offers, including for estimating market demand. Violating Members are legally responsible for their conduct.
m) Undertake not to alter, modify, copy, disseminate, distribute, provide or create tools similar to services supplied by Vinasources.com for any third party without the marketplace's consent under these Regulations.
n) Not take any action that discredits Vinasources.com in any form, such as creating divisions among Members by using a second registered identity or a third party, or disseminating information detrimental to the marketplace's reputation.
a) Buyers may contribute opinions regarding the operation of Vinasources.com. Recommendations may be sent directly by letter, fax or email to Vinasources.com. Maintain timely and uninterrupted communication with Vinasources.com in connection with the use of its services.
b) Buyers have the right to submit truthful reports about Products sold on Vinasources.com by emailing the marketplace.
c) Buyers are entitled to have Sellers guarantee the purchasing rights and benefits described in information published on Vinasources.com.
d) Buyers are entitled to the consumer rights and protections provided by law.
a) Buyers are responsible for the security and retention of their registration names, passwords and email accounts and for all activities on Vinasources.com performed under those credentials.
b) Buyers must promptly notify Vinasources.com of unauthorized use, abuse, security violations, or compromise of their registration names and passwords so the two parties can cooperate in handling the matter. If contact or cooperation with a partner is not appropriately maintained, Vinasources.com is not responsible for any resulting claim for damages.
c) Buyers undertake that the information they provide and update on Vinasources.com is accurate.
d) Buyers undertake and agree not to use Vinasources.com's services for unlawful, unreasonable, fraudulent or threatening purposes; for unlawful information gathering or sabotage; to create or distribute viruses damaging the marketplace's system, configuration or information transmission; or for speculation, market manipulation, fictitious orders or offers, including for estimating market demand. Violating Members are legally responsible for their conduct.
e) Buyers undertake not to alter, modify, copy, disseminate, distribute, provide or create tools similar to services supplied by Vinasources.com for third parties without the marketplace's consent under these Regulations.
f) Buyers must not discredit Vinasources.com in any form, such as causing divisions among Members through a second registered identity, through a third party, or through disseminating information detrimental to Vinasources.com's reputation.
g) Strictly comply with and undertake to fulfill payment obligations and other obligations as prescribed.
a) Vinasources.com and Sellers are always responsible for receiving and handling Buyer complaints relating to transactions conducted on the Vinasources.com website.
b) Buyers have the right to complain to Vinasources.com if the quality of a Product or service does not match its description or if disclosure of their payment information causes them damage. Upon receiving such reports, Vinasources.com will verify the information and, if the Buyer's report is correct, take timely action depending on the severity.
c) Vinasources.com respects and strictly implements laws protecting Members' rights. Accordingly, Sellers are requested to provide complete, accurate, truthful and detailed Product information. All fraudulent and deceptive business practices are condemned and entail full legal responsibility.
d) We publicly disclose the mechanism for resolving disputes arising during transactions on Vinasources.com. If a Buyer has a dispute with a Seller or suffers damage to legitimate interests, Vinasources.com will provide the Seller's registration information to the Buyer immediately upon receiving the Buyer's request and actively support the Buyer in protecting lawful rights and interests.
e) Vinasources.com publicly discloses the mechanism and procedure for resolving disputes among the parties: disputes are resolved through discussion, negotiation and mutual agreement. The parties first communicate indirectly by telephone and confirm matters in writing by email. If no agreement is reached, they meet in person to clarify the issues and comprehensively resolve the conflict in the most beneficial manner.
The Seller, Buyer and Vinasources.com must each actively participate in resolving the matter. The Seller is responsible for supplying written documents verifying information about the issue giving rise to the dispute. Vinasources.com acts as an arbitrating party by listening to and receiving information from the Buyer (in specific cases, we will ask the Buyer to provide accurate intangible and tangible information about the dispute and the damage the Buyer believes they have suffered) and the Seller. Vinasources.com then reviews and explains the matter, analyzes which party is at fault, seeks the two parties' views on an agreed compensation amount, and concludes the dispute as satisfactorily as possible.
f) Where the Seller is proven to be at fault, Vinasources.com will issue a warning and require reimbursement of all costs incurred by the Buyer to acquire the Product, or replacement with a Product matching the quality described by the Seller on Vinasources.com. If the Supplier repeats the violation, Vinasources.com will terminate and remove all of that Seller's information from the marketplace.
g) If, for objective reasons, a transaction dispute remains unresolved and it is not yet possible to determine which party is at fault, Vinasources.com is responsible for compensating the injured party, the customer. Vinasources.com will subsequently work with the party responsible for the damage to ensure the injured party's interests are satisfactorily protected. All subsequent legal responsibilities will be handled by the owner of Vinasources.com with the competent authorities, without involving the customer.
h) Vinasources.com is not responsible for recovering or refunding any amounts the Buyer has paid directly to the Seller.
i) If negotiations fail to resolve a transaction dispute, Vinasources.com will seek intervention from the competent legal authorities to protect the lawful interests of the parties, especially the Buyer.
These Regulations take effect on the date they are published on the Vinasources.com e-commerce marketplace. Vinasources.com has full authority to change, amend, add to or remove provisions of these Regulations by posting updates on the marketplace for Users' information. Users are bound by all such changes, amendments, additions or deletions, if any.
Users' continued use of the services after amended Regulations are published and implemented constitutes acceptance of those amended Regulations.
All Users (including Sellers and Buyers) who use the Vinasources.com e-commerce marketplace to conduct online purchase and sale transactions are deemed to have accepted and agreed to comply with these Regulations.
Customers with any questions are kindly requested to contact the Vinasources.com e-commerce marketplace using the information below:
VINASOURCES COMPANY LIMITED
Business registration number: 0110469644, first issued on September 6, 2022, by the Hanoi City Department of Finance.
Address: 4th Floor, Rainbow Building, Van Quan New Urban Area, Ha Dong Ward, Hanoi City.
Customer Service telephone: 0329725268.
Customer Service email: [email protected].
COMPANY REPRESENTATIVE
Director
Pham Minh Tuan
Smart Sourcing
