VINASOURCES.COM and the seller are responsible for receiving complaints and supporting buyers in relation to transactions on the website. When a dispute arises, VINASOURCES.COM prioritizes negotiation and conciliation between the parties, following these steps:
VINASOURCES.COM strictly observes the law on protecting buyers' (consumers') rights. Sellers must provide full, accurate, honest and detailed product information; all fraudulent conduct bears full legal responsibility. Both parties must actively cooperate to resolve issues and provide authenticating documents on request.
After resolution, the parties must report back to the administration. Where the fault lies with the seller, VINASOURCES.COM may warn, lock the account, or refer the case to legal authorities, remove the seller's postings, and require appropriate compensation. If negotiation fails, either party may seek a competent legal authority's intervention.
Processing time: 3 (three) working days from receipt of the complaint.
